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FAQ
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PAYMENT & DISCOUNTS
We accept all major credit cards, Apple Pay, Amazon Pay, and Buy Now, Pay Later with Klarna!
If you're looking to place an order larger than 20 items, please contact us to help out with your large order!
If you're looking to place an order larger than 20 items, please contact us to help out with your large order!
Almost all of our products are eligible for discounts and promotions, except sale items, and subscription orders (that automatically come at a discount), as we can't stack discounts & promotions-- sorry about that!
Sparkle Fiber is not eligible for discounts with promo codes while paired with the free GWP (gift with purchase) bottle of Good to Glow.
Sorry for the trouble. A few things to consider:
– You can only use one discount per order, as we don't allow the stacking of discounts
– Sale products are not eligible for further discounts
-- Sparkle Fiber is not eligible for discounts with promo codes while paired with the free GWP (gift with purchase) bottle of Good to Glow
– Subscription orders are not eligible for further discounts
Double check:
– Is your code expired, or have you used it before?
– Is your code product specific?
If you're still having trouble, let us know!
Add any two products to your cart, and the product of equal or lesser value is FREE. This type of offer cannot be stacked with other discount codes and does not apply to subscription orders. In the event of a return of one product in a BOGO order, you will receive a partial refund of your order, excluding shipping.
SHIPPING, DELIVERY & ORDER EDITS
We ship throughout the United States, Canada, and Puerto Rico! Please note we do not ship internationally, and we do not ship to freight forwarders.
🚨 Please allow 2-3 business days to pass before your order ships, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. Thank you for your patience!❤️
- GROUND SHIPPING: Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
- USPS PRIORITY MAIL: Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- EXPEDITED SHIPPING: Delivery in 1-2 business days, via FedEx 2 Day Air or FedEx Next Day Air.
- INTERNATIONAL SHIPPING: Delivery in 3-7 business days, via DHL Parcel International Direct, with duties covered by Love Wellness!
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend.
- GROUND SHIPPING: Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
- USPS PRIORITY MAIL: Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- EXPEDITED SHIPPING: Delivery in 1-2 business days, via FedEx 2 Day Air or FedEx Next Day Air.
- INTERNATIONAL SHIPPING: Delivery in 3-7 business days, via DHL Parcel International Direct, with duties covered by Love Wellness!
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend.
Your tracking number will be emailed to you once your order has been shipped, so keep an eye on your inbox.
If your order is shipping via DHL Smartmail Parcel, you'll see an estimated delivery date populate that reflects when your package should arrive to your local USPS facility. From there, you'll receive a new estimated delivery date that reflects when you can expect to receive your package at your door via USPS.
🚨 Please allow 2-3 business days before your order ships, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. Thank you for your patience!❤️
If your order is shipping via DHL Smartmail Parcel, you'll see an estimated delivery date populate that reflects when your package should arrive to your local USPS facility. From there, you'll receive a new estimated delivery date that reflects when you can expect to receive your package at your door via USPS.
🚨 Please allow 2-3 business days before your order ships, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. Thank you for your patience!❤️
As we work to ensure the safety of our Fulfillment Team, please allow at least 2-3 business days after placing your order to give us time to process, prep, and pack your order for shipment. Once it's ready, we'll send an email (or a text!) with tracking information.
If you've placed your order on a Friday, Saturday, or Sunday, your 2-3 business days of processing time will start on the following Monday (or business day), but do know our team is working around the clock to fulfill orders as quickly and as safely as possible.
Thank you so much for your support and patience during this time!
If you've placed your order on a Friday, Saturday, or Sunday, your 2-3 business days of processing time will start on the following Monday (or business day), but do know our team is working around the clock to fulfill orders as quickly and as safely as possible.
Thank you so much for your support and patience during this time!
No worries! We'll get you sorted out. We find that most of the time that your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. So before you start worrying, double check those places and with your people, and if you still have trouble just email us! In the event the order doesn't turn up, we can work on a replacement order, but will ask to send it to a different location to avoid any possible issues going forward!
Let us know ASAP to make changes to your order. Once your order is placed we cannot guarantee we can make any changes, as orders are typically processed immediately. We will make best efforts to accommodate your request.
In order to change or edit your shipping address, please let us know ASAP, by replying to your Order Confirmation email or by contacting us. We ask that you include the correct address in your request, so we can make changes as quickly as possible.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
- Orders may be delayed due to discrepancies in payment or billing/shipping information.
- Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Love Wellness cannot guarantee a delivery date.
- Love Wellness is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us and let us know your correct address, ASAP!
- Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Love Wellness cannot guarantee a delivery date.
- Love Wellness is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us and let us know your correct address, ASAP!
ACCOUNT
Yes, you will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the back-end if we ever need to look into an issue on your behalf/
If you've already placed an order prior to creating an account, but you're unable to login / you receive a 'No account found' error when trying to reset your password, you just need to activate your account by registering again with the same email address. You can do that here!
We've made updates to our site, including the login experience, so you'll need to reset your password to reconnect to your account, which you can do here .
If you receive a 'No account found' error when trying to reset your password, you'll need to re-activate your account by registering again with the same email address. You can do that here!
If you receive a 'No account found' error when trying to reset your password, you'll need to re-activate your account by registering again with the same email address. You can do that here!
Yes, but you'll need our help. Just send us an email with your current emails, and your preferred choice moving forward – we'll take care of the rest!
RETURNS
Due to the nature of our products, only products that haven't been opened and are sealed in their original packaging may be returned for a refund, within 30 days of your delivery date. For orders of 20 items or more, only 50% of the order may be returned as long as items have not been opened and are sealed in their original packaging.
Please note: Shipping charges are non-refundable and are not refunded in the event of the return of a product. If items are shipped outside of the US, Canada, or Puerto Rico, items will not be eligible for a return regardless if they are unused and sealed and within 30 days of your delivery date.
To start a return, please reach out to us and we'll get started on that process!
If you've tried a product out and are unhappy with it, please reach out within 30 days of your delivery date so we can determine the next best steps for you. While we cannot guarantee a refund once your product is opened/used, we will work with you to find the best solution.
You must return both items to get a full refund for your order, less shipping. If one of your two items in a BOGO cart is returned, a partial refund will be processed accordingly.
LET'S GET INTIMATE
Love Wellness products are manufactured in the USA, in our cGMP registered NSF International facility! We adhere strictly to FDA guidelines, and we test our products on the Love Wellness team, not animals.
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.
We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards.
Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome.
Our personal lubricant is all natural and organic, water-based, glycerin and paraben free. It's FDA A cleared 510(k) medical device.
We're actively in the process of reassessing all corners of the business, in an effort to become more sustainable and earth friendly. A few things we've done already:
– The Killer does not come with an applicator, in an effort to reduce one time use plastic
– We've updated our packaging to eliminate one time plastic from the shipping step of the business
We're committed to continually improving, and weave sustainability into every business decision.
The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.