Didn't find what you were looking for?
Ask a question to contact us – we're here to help!
PAYMENTS & DISCOUNTS
For one-time purchases, we accept all major credit cards, Apple Pay, Amazon Pay, GPay, PayPal, Shop Pay, and Buy Now, Pay Later with Klarna!
For subscription orders, we accept credit, debit cards, and PayPal.
Please note: we do not accept Buy Now, Pay Later with Klarna for subscription orders.If you're looking to place an order larger than 20 items, please contact us here to help out with your large order!
For one-time orders with a subtotal over $35, Klarna will set up 4 interest-free payments every 2 weeks until your balance is covered.
If you have questions regarding approval, payment terms, or anything else, you can check in with Klarna here
Discount codes may be applied to one-time orders.* Only one discount code is applicable per order. Discount codes cannot be combined with other offers or codes.
*Exclusions apply: subscription orders and sale items are not eligible for discounts. Discount codes are limited to one use per customer. For Buy One, Get One offers, the discount is limited to 5 free products per customer.
Discount codes may be applied to one-time orders. If you’re having trouble, here are a few things to consider:
You can only use one discount code per order
Rewards points cannot be combined with a discount code
Sale products & special priced product are not eligible for further discounts
Subscription orders are not eligible for further discounts
If you're still having trouble, please let us know here
Our products are not eligible for HSA or FSA funds. We're sorry about that! Additionally, we're unable to provide itemized receipts beyond your order confirmation. We recommend checking with your HSA/FSA provider for more information regarding eligible HSA/FSA products.
SHIPPING & DELIVERY
We ship throughout the United States, Canada, and Puerto Rico!
Please note: we do not ship internationally, and we do not ship to freight forwarders.
In a continued effort to ensure the safety and wellness of our Fulfillment Teams, order processing time may take longer as additional safety protocols have been implemented. Please allow 2-5 business days after placing your order for it to be processed, packed, and shipped out.
After your order ships out, delivery time can vary based on your shipping method:
- Delivery in 3-7 business days, via DHL Smartmail Parcel, in which USPS completes the delivery.
- Delivery in 4-10 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- Delivery in approximately 2-3 business days after your order ships out, via FedEx.Delivery date cannot be guaranteed with expedited shipping but will be faster than ground shipping.
- Delivery in 7-10 business days, via DHL Parcel International Direct, which utilizes both DHL and CA Post, with CA Post completing the final leg of delivery (duties covered by Love Wellness!)
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes or subscription orders. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend or on holidays.
Once your order ships out, we'll email you tracking information so you can keep an eye on your delivery. Our couriers will provide an estimated delivery date based on transit. If you don't see shipping information after 5 business days from your order date, please double check your spam or trash folder in case our email got lost in the mix.
🚨 Please allow 2-5 business days for your order to process before shipping out. We do not process, ship, or deliver orders on the weekends or on holidays.
We find that most of the time your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up by someone else in your household. Please double check those places and with your household first, and if you still have trouble, please contact us here so we can help out!
Please note: if there is an issue with your delivery, please let us know within 7 days of the noted delivery date or of the date the issue occurred if your order did not arrive.
Yes! We recently swapped out our multi-sized red boxes for a standard sized brown box in our continued efforts to be more sustainable and eco-conscious.
We are available at Target and Ulta stores nationwide! Check out our store locator to see which store near you has your favorite Love Wellness product!
ORDERS & RETURNS
Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
We're unable to edit the items in an order or cancel an order once it has processed. However, please contact us here so we can best help in accommodating your request!
We’re sorry to hear that your order didn’t arrive looking quite right! If you received the wrong items or if there was an issue with delivery, please let us know within within your return window, and we'll work to correct the problem! You can contact us here!
Supplements, Personal Care Products, and Multivitamins
Unopened and unused products may be returned in the US within 30 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.
Return Terms and Conditions
To start a return, please contact us here with your order number.
If a product was opened and used, but wasn’t the best fit for you, please reach out to our team within 30 days of your delivery date to discuss the next best steps. We will do our best to work with you and help out!
ACCOUNT
Creating an account allows you to track your purchases, manage your subscription, earn points and rewards, and gives us a hand on the backend if we ever need to look into an issue on your behalf.
If you've already placed an order prior to creating an account, you can still create an account here, using the same email you used to purchase to get connected to your existing account!
If you receive a "No account found" error when trying to reset your password, it appears you never finished creating your customer account. However, you can create an account here, using the same email you used to purchase to get connected to your existing account!
If you forgot your password, you can reset it here. Click on Reset Password and enter your email address. We'll email you a unique link to update your password. If you don't see an email from us, please double check your spam or trash folder in case it got lost in the mix!
If you need to get in touch with us about an order or have questions on our products, please fill out this form with your order number (if you have one), and our team will be in touch via email within 1 business day.
Please note: we do not have a phone number, but are available to help via email!