You’ve got questions? We’ve got answers!
PAYMENT & DISCOUNTS
If you're looking to place an order larger than 20 items, please contact us to help out with your large order!
Almost all of our products are eligible for discounts and promotions, except sale items, and subscription orders (that automatically come at a discount), as we can't stack discounts & promotions-- sorry about that!
Sparkle Fiber is not eligible for discounts with promo codes while paired with the free GWP (gift with purchase) bottle of Good to Glow.
Sorry for the trouble. A few things to consider:
– You can only use one discount per order, as we don't allow the stacking of discounts
– Sale products are not eligible for further discounts
-- Sparkle Fiber is not eligible for discounts with promo codes while paired with the free GWP (gift with purchase) bottle of Good to Glow
– Subscription orders are not eligible for further discounts
– Is your code expired, or have you used it before?
– Is your code product specific?
If you're still having trouble, let us know!
Add any two products to your cart, and the product of equal or lesser value is FREE. This type of offer cannot be stacked with other discount codes and does not apply to subscription orders. In the event of a return of one product in a BOGO order, you will receive a partial refund of your order, excluding shipping.
SHIPPING, DELIVERY & ORDER EDITS
- GROUND SHIPPING: Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
- USPS PRIORITY MAIL: Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- EXPEDITED SHIPPING: Delivery in 1-2 business days, via FedEx 2 Day Air or FedEx Next Day Air.
- INTERNATIONAL SHIPPING: Delivery in 3-7 business days, via DHL Parcel International Direct, with duties covered by Love Wellness!
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend.
If your order is shipping via DHL Smartmail Parcel, you'll see an estimated delivery date populate that reflects when your package should arrive to your local USPS facility. From there, you'll receive a new estimated delivery date that reflects when you can expect to receive your package at your door via USPS.
🚨 Please allow 2-3 business days before your order ships, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. Thank you for your patience!❤️
If you've placed your order on a Friday, Saturday, or Sunday, your 2-3 business days of processing time will start on the following Monday (or business day), but do know our team is working around the clock to fulfill orders as quickly and as safely as possible.
Thank you so much for your support and patience during this time!
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
- Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Love Wellness cannot guarantee a delivery date.
- Love Wellness is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us and let us know your correct address, ASAP!
Yes, you will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the back-end if we ever need to look into an issue on your behalf/
If you've already placed an order prior to creating an account, but you're unable to login / you receive a 'No account found' error when trying to reset your password, you just need to activate your account by registering again with the same email address. You can do that here!
If you receive a 'No account found' error when trying to reset your password, you'll need to re-activate your account by registering again with the same email address. You can do that here!
Due to the nature of our products, only products that haven't been opened and are sealed in their original packaging may be returned for a refund, within 30 days of your delivery date. For orders of 20 items or more, only 50% of the order may be returned as long as items have not been opened and are sealed in their original packaging.
Please note: Shipping charges are non-refundable and are not refunded in the event of the return of a product. If items are shipped outside of the US, Canada, or Puerto Rico, items will not be eligible for a return regardless if they are unused and sealed and within 30 days of your delivery date.
To start a return, please reach out to us and we'll get started on that process!
LET'S GET INTIMATE
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.
We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards.
Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome.
Our personal lubricant is all natural and organic, water-based, glycerin and paraben free. It's FDA A cleared 510(k) medical device.
We're actively in the process of reassessing all corners of the business, in an effort to become more sustainable and earth friendly. A few things we've done already:
– The Killer does not come with an applicator, in an effort to reduce one time use plastic
– We've updated our packaging to eliminate one time plastic from the shipping step of the business
We're committed to continually improving, and weave sustainability into every business decision.