You’ve got questions? We’ve got answers!
PAYMENT & DISCOUNTS
If you're looking to place an order larger than 20 items, please contact us to help out with your large order!
Almost all of our products are eligible for discounts and promotions, except sale items, special priced items, and subscription items (those automatically come at a discount!), as we can't stack offers & promotions-- sorry about that!
Daily Love™, Baby Love™, and Whole Love™ are not eligible for use with discount codes on one-time orders.
Sorry for the trouble. A few things to consider:
– You can only use one discount per order, as we don't allow the stacking of discounts
– Sale products & special priced product are not eligible for further discounts
- Daily Love™, Baby Love™, and Whole Love™ are not eligible for use with discount codes on one-time orders.
– Subscription orders are not eligible for further discounts
– Is your code expired, or have you used it before?
– Is your code product specific?
If you're still having trouble, let us know!
Add any two products to your cart, and the product of equal or lesser value is FREE. Your discount will automatically apply at checkout! No code necessary with at least two eligible products in your cart!
This type of offer cannot be stacked with other discount codes, so you won't be able to use an extra discount code. This offer does not apply to subscription orders, sale items, or the multivitamin line. Maximum of 5 free products. In the event of a return of one product in a BOGO order, you will receive a partial refund of your order, excluding shipping.
SHIPPING, DELIVERY & ORDER EDITS
- GROUND SHIPPING: Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
- USPS PRIORITY MAIL: Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- EXPEDITED SHIPPING: Delivery in 1-2 business days for orders placed before 9am EST Monday - Thursday, via FedEx 2 Day Air or FedEx Next Day Air.
- INTERNATIONAL SHIPPING: Delivery in 3-7 business days, via DHL Parcel International Direct, with duties covered by Love Wellness!
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend.
If your order is shipping via DHL Smartmail Parcel, you'll see an estimated delivery date populate that reflects when your package should arrive to your local USPS facility. From there, you'll receive a new estimated delivery date that reflects when you can expect to receive your package at your door via USPS.
🚨 Please allow 2-3 business days before your order ships, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. Thank you for your patience!❤️
If you've placed your order on a Friday, Saturday, or Sunday, your 2-3 business days of processing time will start on the following Monday (or business day), but do know our team is working around the clock to fulfill orders as quickly and as safely as possible.
Thank you so much for your support and patience during this time!
Please note: if there is an issue with your delivery, please let us know within 7 days of your noted delivery date or of the date the issue occurred. We're unable to help out past the 7-day mark and all issues should be reported to the carrier directly at that point.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
Order processing time is currently 2-4 business days to account for holiday volume in addition to safety measures in our warehouse to keep our team and customers safe. This means that your order will not ship out right away after placing your order, but we will keep you posted with tracking information once your order has shipped! Business days do not include holidays or weekend days.
We will email you tracking information once your order is on the way! The email will contain a link to track your package with our delivery courier. Delivery is typically about 3-5 business days. Please note that our couriers are also experiencing longer transit times due to the holiday and added safety measures, so your package may be delayed. We're grateful for your patience and understanding throughout a unique holiday season!
- Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Love Wellness cannot guarantee a delivery date.
- Love Wellness is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us and let us know your correct address, ASAP!
Yes, you will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the back-end if we ever need to look into an issue on your behalf/
If you've already placed an order prior to creating an account, but you're unable to login / you receive a 'No account found' error when trying to reset your password, you just need to activate your account by registering again with the same email address. You can do that here!
If you receive a 'No account found' error when trying to reset your password, you'll need to re-activate your account by registering again with the same email address. You can do that here!
Due to the nature of our supplement and personal care products, only products that haven't been opened and are sealed in their original packaging may be returned for a refund, within 30 days of your delivery date.
For our multivitamin line, your initial order of Daily Love, Baby Love, or Whole Love may be returned within 30 days of its delivery date. XOmegas may not be exchanged for alternate products and cannot be excluded from a Daily Love purchase.
For orders of 20 items or more, only 50% of the order may be returned as long as items have not been opened and are sealed in their original packaging.
Please note: Shipping charges are non-refundable and are not refunded in the event of the return of a product. If items are shipped outside of the US, Canada, or Puerto Rico, items will not be eligible for a return regardless if they are unused and sealed and within 30 days of your delivery date.
To start a return, please contact us here with your order number, and we'll email you back to start your return
LET'S GET INTIMATE
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.
We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards.
Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome.
Our personal lubricant is all natural and organic, water-based, glycerin and paraben free. It's FDA A cleared 510(k) medical device.
We're actively in the process of reassessing all corners of the business, in an effort to become more sustainable and earth friendly. A few things we've done already:
– The Killer does not come with an applicator, in an effort to reduce one time use plastic
– We've updated our packaging to eliminate one time plastic from the shipping step of the business
We're committed to continually improving, and weave sustainability into every business decision.