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FAQ
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PAYMENT & DISCOUNTS
We accept all major credit cards, Apple Pay, Amazon Pay, and Buy Now, Pay Later with Klarna!
If you're looking to place an order larger than 20 items, please contact us here to help out with your large order!
Please note: Apply Pay, Amazon Pay, and Klarna are only available on one-time orders and are not available for subscription orders.
For one-time orders with a subtotal over $35, Klarna will set up 4 interest-free payments every 2 weeks until your balance is covered.
If you have questions regarding approval, payment terms, or anything else, you can check in with Klarna here
Discount codes may be applied to one-time orders.* Only one discount code is applicable per order, and discount codes cannot be stacked or combined with other offers.
*Exclusion apply: subscription orders, the multivitamin line, and special-priced items are not eligible for discount codes
Sorry for the trouble! A few things to consider:
You can only use one discount code per order
Sale products & special priced product are not eligible for further discounts
Daily Love™, Baby Love™, and Whole Love™ are not eligible for discount codes on one-time orders
Subscription orders are not eligible for further discounts
If you're still having trouble, please let us know here
Our products are not eligible for HSA or FSA funds. We're sorry about that! Additionally, we're unable to provide itemized receipts beyond your order confirmation. We recommend double checking with your HSA/FSA provider to see what products are eligible to use your HSA or FSA funds on.
SHIPPING, DELIVERY & ORDER EDITS
We ship throughout the United States, Canada, and Puerto Rico!
Please note: we do not ship internationally, and we do not ship to freight forwarders.
Shipping times depend on your shipping method. Below you'll find the estimated delivery timeframes for each shipping method. Please note that these timeframes do not take into account order processing. Please allow 3-5 business days after ordering for your order to be picked, packed, and shipped.
- Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
- Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
- Delivery in approximately 1-2 business days after your order ships out, via FedEx 2nd Day Air or FedEx Next Day Air. Delivery date cannot be guaranteed with expedited shipping but will be faster than ground shipping.
- Delivery in 3-7 business days, via DHL Parcel International Direct, which utilizes both DHL and CA Post, with CA Post completing the final leg of delivery (duties covered by Love Wellness!)
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes or subscription orders. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend or on holidays.
After placing your order, please allow 3-5 business days for your order to be prepared, packed, and shipped. Business days do not include weekends and holidays. Once your order has shipped, we'll email you a shipping confirmation with your tracking number.
Once your order ships out, we'll email you tracking information so you can keep an eye on your delivery. Our couriers will provide an estimated delivery date based on transit. If you don't see shipping information after 5 business days from your order date, please double check your spam or trash folder in case our email got lost in the mix.
🚨 Please allow 3-5 business days for your order to process before shipping out, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. If you've placed your order on a Friday, Saturday, or Sunday, your 3-5 business days of processing time will start on the following Monday (or business day). Thank you for your patience!❤️
We find that most of the time that your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. Please double check those places and with your household first, and if you still have trouble, please contact us here so we can help out!
Please note: if there is an issue with your delivery, please let us know within 7 days of your noted delivery date or of the date the issue occurred. We're unable to help past the 7-day mark, and all issues should be reported to the carrier directly at that point.
Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
We're unable to edit the items in an order or cancel an order once it has processed. However, please contact us here so we can best help in accommodating your request!
ACCOUNT
You will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the backend if we ever need to look into an issue on your behalf.
If you've already placed an order prior to creating an account, you can still create an account here, using the same email you used to purchase to get connected to your existing account!
If you receive a "No account found" error when trying to reset your password, it appears you never finished creating your customer account. However, you can create an account here, using the same email you used to purchase to get connected to your existing account!
Please email us here, sharing your two email addresses, and we can see how to best help out!
RETURNS
Unopened and unused products may be returned for a refund within 30 days of the marked delivery date.
For our multivitamin line, your initial order of Daily Love, Baby Love, or Whole Love may be returned within 30 days of its delivery date. XOmegas may not be exchanged for alternate products and cannot be excluded from a multivitamin purchase.
The The Love Wellness Guide to Sex & Your Vagina is final sale and cannot be returned or exchanged once purchased.
Please note:
To start a return, please contact us here with your order number.
If you're unhappy with a product, please contact us here within 30 days of your delivery date so we can determine the next best steps for you. While we cannot guarantee a refund once your product is opened/used, we will work with you to find the best solution.
LET'S GET INTIMATE
Love Wellness products are manufactured in the USA, in our CGMP registered NSF International facility! We adhere strictly to FDA guidelines, and we test our products on the Love Wellness team, not animals.
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.
We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to CGMP standards.
Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome.
Our personal lubricant is aloe-based, as well as glycerin and paraben free. It's an FDA A cleared 510(k) medical device.
We're actively in the process of reassessing all corners of the business, in an effort to become more sustainable and earth friendly. A few things we've done already:
We're committed to continually improving, and weave sustainability into every business decision.
The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.