Our products are not eligible for HSA or FSA funds. We're sorry about that! Additionally, we're unable to provide itemized receipts beyond your order confirmation. We recommend double checking with your HSA/FSA provider to see what products are eligible to use your HSA or FSA funds on.
Shipping times depend on your shipping method. Below you'll find the estimated delivery timeframes for each shipping method. Please note that these timeframes do not take into account order processing. Please allow 3-5 business days after ordering for your order to be picked, packed, and shipped.
Delivery in 2-5 business days, via DHL Smartmail Parcel, which utilizes both DHL and USPS networks for transit, with USPS completing the final leg of delivery.
USPS PRIORITY MAIL:
Delivery in 3-7 business days for orders shipping to PO Boxes, Alaska, Hawaii, and Puerto Rico, via USPS Priority Mail.
Delivery in approximately 1-2 business days after your order ships out, via FedEx 2nd Day Air or FedEx Next Day Air. Delivery date cannot be guaranteed with expedited shipping but will be faster than ground shipping.
Delivery in 3-7 business days, via DHL Parcel International Direct, which utilizes both DHL and CA Post, with CA Post completing the final leg of delivery (duties covered by Love Wellness!)
PLEASE NOTE: expedited shipping is not available for delivery to PO Boxes or subscription orders. Please use the PO Box shipping method at checkout to ship to your local PO Box via USPS Priority Mail.
A reminder that we do not process, ship, or deliver orders over the weekend or on holidays.
After placing your order, please allow 3-5 business days for your order to be prepared, packed, and shipped. Business days do not include weekends and holidays. Once your order has shipped, we'll email you a shipping confirmation with your tracking number.
Once your order ships out, we'll email you tracking information so you can keep an eye on your delivery. Our couriers will provide an estimated delivery date based on transit. If you don't see shipping information after 5 business days from your order date, please double check your spam or trash folder in case our email got lost in the mix.
🚨 Please allow 3-5 business days for your order to process before shipping out, as we take extra precautions to ensure our fulfillment team’s and customers’ safety. If you've placed your order on a Friday, Saturday, or Sunday, your 3-5 business days of processing time will start on the following Monday (or business day). Thank you for your patience!❤️
We find that most of the time that your order was likely mis-delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. Please double check those places and with your household first, and if you still have trouble, please contact us here so we can help out!
Please note: if there is an issue with your delivery, please let us know within 7 days of your noted delivery date or of the date the issue occurred. We're unable to help past the 7-day mark, and all issues should be reported to the carrier directly at that point.
Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.
We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.
Orders may be delayed due to discrepancies in payment or billing/shipping information.
Transit and delivery time may be extended due to inclement weather or general carrier delays/issues. Love Wellness cannot guarantee a delivery date.
Love Wellness is not responsible for lost shipments due to a wrong or incomplete address entered at checkout (i.e. missing or invalid apartment number, incorrect street number, city, state, or zip code). In the event you notice an error in your shipping address, please contact us here and let us know your correct address, ASAP!
You will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the backend if we ever need to look into an issue on your behalf.
If you've already placed an order prior to creating an account, you can still create an account here, using the same email you used to purchase to get connected to your existing account!
If you receive a "No account found" error when trying to reset your password, it appears you never finished creating your customer account. However, you can create an account here, using the same email you used to purchase to get connected to your existing account!
If you need to get in touch with us about an order or have questions on our products, please fill out this form with your order number (if you have one), and our team will be in touch via email within 1 business day.
Please note: we do not have a phone number, but are available to help via email!
Supplements, Personal Care Products, and Multivitamins
Unopened and unused products may be returned in the US within 30 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.
Return Terms and Conditions
Products that have been opened are not eligible for a return, exchange, or store credit
Orders outside of the 30-day return window are ineligible for a return, exchange, or store credit
Shipping charges are non-refundable and are not refunded in the event of a return
Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date
Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible
Any Digital Guides are final sale and cannot be returned or exchanged once purchased
If a product was opened and used, but wasn’t the best fit for you, please reach out to our team within 30 days of your delivery date to discuss the next best steps. We will do our best to work with you and help out!
Love Wellness products are manufactured in the USA, in our CGMP registered NSF International facility! We adhere strictly to FDA guidelines, and we test our products on the Love Wellness team, not animals.
Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.
We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to CGMP standards.
Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome.
Our personal lubricant is aloe-based, as well as glycerin and paraben free. It's an FDA A cleared 510(k) medical device.
The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.