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    FAQ

    You’ve got questions? We’ve got answers!

    ORDERING & SHIPPING

    We accept all major credit cards, Apple Pay, and Amazon Pay.

    We ship with a few different carriers to keep rates as low as possible and for a speedy delivery!

    *Please note that we do not process, ship, or deliver any orders over the weekend.*

    Currently, our shipping methods are:

    • DHL Ground: Orders placed Monday-Friday should deliver within to 3 business days to most areas

    • USPS: Delivery to PO Boxes, Hawaii, Alaska, & Puerto Rico

    • FedEx 2nd Day Air: Orders Placed Monday - Friday before 9am EST ship same day & should delivery within 2 business days. We do not ship or deliver over the weekend!
      • EXAMPLE: If you were to order on Monday before 9am, delivery with 2nd Day Air would be expected by end of day Wednesday.
      • EXAMPLE: If you were to order on a Friday before 9am, delivery with 2nd Day Air would be expected by the end of the following Monday.

    • FedEx Next Day Air: Orders placed Monday - Thursday before 9am EST ship same day and should deliver the next business day, barring any exceptions or delivery issues. We do not ship or deliver over the weekend!
      • EXAMPLE: If you were to order on a Monday before 9am, delivery with Next Day Air would be expected by end of day Tuesday.

    • DHL Parcel International Direct: DDP to Canada, with duties covered by Love Wellness!

    We aren't currently shipping Love Wellness products outside of the United States & Canada. Subscribe to our mailing list for updates!

    Ideally, just a few days! Your order takes about 24 hours to process during the week, and from there anywhere from 2-5 business days or so to deliver -- assuming nothing crazy happens while it's in transit! We don't ship on weekends -- sorry!

    Orders placed before 9am EST Monday-Friday should ship same day. Please allow an extra business day for processing during high volume times, such as holidays.

    Your tracking number will be emailed to you once your order has been shipped, usually with ~24 hours or so of ordering, excluding weekends.

    No worries! We'll get you sorted out. We find that most of the time, it was mis-delivered to a neighbor, left in a mailroom/package room, or picked up my someone else in your household. So before you panic, double check those places and with your people, and if you still have trouble just email us! In the event the order doesn't turn up, we can work on a replacement order, but will ask to send it to a different location to avoid any possible issues going forward!

    • Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information.

    • Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), inclement weather, or general carrier delays/issues.

    • Love Wellness is not responsible for any lost packages. Customers should file a claim with their specific carrier if any time of delivery issue occurs.

    DISCOUNTS, RETURNS & MORE

    Almost all of our products are eligible for discounts and promotions, except sale items (like our New You kit, which is already at a special sale price) other sale products, and subscription orders (that automatically come at a discount), as we can't stack discounts & promotions-- sorry about that!

    The New You Kit is excluded from all discounts, including (but not limited to) site-wide sales, Buy One Get One offers, promo/discount codes, and discounts through our rewards program.

    Sorry for the trouble. A few things to consider:
    – You can only use one discount per order, as we don't allow the stacking of discounts
    – Sale products are not eligible for further discounts
    – Subscription orders are not eligible for further discounts

    Double check:
    – Is your code expired, or have you used it before?
    – Is your code product specific?

    If you're still having trouble, let us know!

    Add any two products to your cart, and the product of equal or lesser value is FREE, excluding the New You Kit. This type of offer cannot be stacked with other discount codes and does not apply to subscription orders. In the event of a return of one product in a BOGO order, you will receive a partial refund of your order, excluding shipping. 

    Due to the nature of our products, only products that haven't been opened and are sealed in their original packaging may be returned for a refund, within 30 days of your purchase. Shipping charges are non-refundable and are not refunded in the event of the return of a product.

    To start a return, reach out to us and we'll get started on that process!

    If you've tried a product out and are unhappy with it, let us know within 30 days of your date of purchase. 

    Please note: if you place an order during a BOGO sale, you must return both items to get a full refund for your order, less shipping. If one of your two items in a BOGO cart is returned, a partial refund will be processed.

    Yes, you will need to create an account to place an order. This allows you to track your purchases, earn points and rewards, and gives us a hand on the back-end if we ever need to look into an issue on your behalf. You can create an account here to get started!

    Let us know ASAP to make changes to your order. Once your order is placed we cannot guarantee we can make any changes, as orders are typically filled immediately. We will make best efforts to accommodate your request.

    In order to change or edit your shipping address, please let us know ASAP. We ask that you include the correct address in your request, so we can make changes as quickly as possible. We will make best efforts to accommodate your request, though we ask that you double check your address prior to placing your order.

    LET'S GET INTIMATE

    We're actively in the process of reassessing all corners of the business, in an effort to become more sustainable and earth friendly. A few things we've done already:



    – The Killer does not come with an applicator, in an effort to reduce one time use plastic
    – We've updated our packaging to eliminate one time plastic from the shipping step of the business

    We're committed to continually improving, and weave sustainability into every business decision.  

    Our vitamin supplements are formulated with food scientists with PhDs in biochemistry and chemistry and manufactured in our cGMP registered NSF International facility located in the United States.

    We’ve made boric acid suppositories affordable and accessible for women who need help balancing vaginal pH levels within a healthy, normal range with our NDC-registered product, The Killer. The Killer was formulated by a medical doctor, and is manufactured with pharmaceutical-grade boric acid in our FDA registered facility according to cGMP standards.

    Our natural cleanser and wipes are formulated by an organic chemist who specializes in creating cosmetics with natural ingredients. Our cleanser has no added fragrance, as to not disrupt the sensitive vaginal biome. We adhere strictly to FDA guidelines, and we test our products on the Love Wellness team, not animals.

    Our personal lubricant is all natural and organic, water-based, glycerin and paraben free. It's FDA A cleared 510(k) medical device.

     

    The information provided on this site does not constitute medical advice and should not take the place of consulting a physician. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should consult a physician.
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