Refund policy

Return Policy. The following terms constitute our “Return Policy”:
  1. Only unopened, unused Products that are in their original packaging are eligible to be returned. For avoidance of doubt, opened Products are not eligible for return, exchange, or store credit.
  2. Unopened, unused Products must be returned within 30 days of delivery date. Returns of Products are not permitted outside of the 30-day return window.
  3. Returns must be initiated with our Customer Experience Team via email to contact@lovewellness.com. Please do not return your Order back to sender. Orders that are returned to sender are not eligible for a return or refund.
  4. Returns are only permitted for Orders with a delivery address within the United States.
  5. Shipping charges are non-refundable. If you receive a refund for your Order, the cost of return shipping will be deducted from such refund.
  6. For Orders of 10 items or more, only 50% of the Order may be returned.
  7. Purchases of Digital Guides and the Love Yourself Well Book and body-care accessories are “Final Sale” and cannot be returned or exchanged once purchased.
  8. Orders purchased with Buy One Get One offer (“BOGO”) must be returned in their entirety (e.g., if you purchased 4 Products through a BOGO, all 4 Products must be returned) in order to receive a full refund. Returning a portion of a BOGO Order will result in a partial refund, if eligible.
  • Damaged Products. If you’ve opened a Product and are unhappy with the Product or the Product arrives damaged, please reach out to contact@lovewellness.com. We only replace items if they are defective or damaged upon arrival and that are unopened and unused.
  • Refunds. If you have returned a Product in accordance with our Return Policy, once your returned Products are received and inspected, we will notify you via email that we have received your returned Product. We will also notify you of the approval or rejection of your return. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds can only be processed back to the original payment method. In the event we’re unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders. If you have not received a refund after 5 business days from receiving your refund confirmation email, check with the bank/financial institution associated with your original payment method. If you’ve done this and still have not received your refund, please contact us at contact@lovewellness.com.
  • Shipping. All shipping costs are non-refundable. Shipping information cannot be changed or updated once the Order has been processed and shipped from our facility. Please ensure that all shipping information is correct before finalizing your Order. We do not support or allow for the shipping of Orders to freight forwarders and cannot provide necessary paperwork if done so. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit times may be extended due to incomplete shipping address (i.e., missing or invalid apartment number/street number), weather conditions, or general carrier delays/issues. In the event that there is an issue with the delivery of your Order, you must inform Love Wellness by email to contact@lovewellness.com within 7 days of your expected delivery to proceed with rectifying the delivery issue.
  • Order Delivery Issues. Orders lost in transit with freight forwarders are not eligible for replacement by Love Wellness. Love Wellness is not responsible for any lost packages, and you should file a claim with the specific carrier to resolve delivery issues.