Privacy policy

Privacy Notice

This Privacy Notice describes how Ogilvie Brands, Inc., doing business as “Love Wellness”, along with its representatives, officers, shareholders, subsidiaries, affiliates, parents, employees, and  (collectively, “Love Wellness”, “we”, “us”, or “our”), uses and collects your personal information (defined below) on any LW Property and elsewhere. We may amend or change this Privacy Notice from time to time as set forth below and changes will be posted to our Site. This Privacy Notice is governed by our Terms of Service and capitalized terms not defined in this Privacy Notice are defined in the Terms of Service.

We may provide additional or supplemental privacy notices for specific Products that we offer at the time we collect personal information. These supplemental privacy notices will govern how we may process such personal information in the context of the specific Product.

  1. WHO YOU ARE

We collect personal information from a few different types of people:

  • Our customers and Site visitors (referred to herein as “users”)
  • Vendors and third parties who perform services for us
  • Personnel who work for us or apply for employment with us
  1. INFORMATION WE COLLECT AND HOW WE COLLECT INFORMATION

“Personal information” means any information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing information. To provide you with Products and to provide you with access to certain parts of LW Properties, we need to collect  and process some of your personal information.

Information We Collect

We collect and retrieve your personal information in a number of different ways. Why we collect your information and what we do with it depends on the type information. Below please find details regarding the categories and specific pieces of information that, alone or in combination, may be personal information:

  • Personal and contact information, such as first and last name, mailing and billing address, phone number, email address, and photographs or images
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us via email, chat sessions, blog postings, phone calls, postal mail, or through any other channel with Product questions, support questions, marketing preferences such as opt-in or opt-out choices, or with photographs or images
  • User Content, as such term is defined in our Terms of Service, including information you post, publish, or otherwise provide through or on the Site that in your sole election may directly or indirectly identify you such as your name and photographs
  • Usage and Electronic information, such as information about how you use the LW Properties and interact with us, page visit history, information you provide when you use any interactive features of the LW Properties, IP address, cookie ID, and device type and hardware identifier for the device you used to access the LW Properties, mobile identifiers, browser information and browsing history, IP address-based device geolocation information, and analytics information about your use of the LW Properties
  • Marketing information, such as your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications
  • Social Media Information, such as information you voluntarily provide in support or help interactions with us, such as social media URL, social media alias, photographs and images, and other social media profile data
  • Payment and Transaction information, such as billing address, generic payment type, last four of credit card if you opt in to provide such information for convenience during the purchase process, Products in your cart, purchases you made, Products you purchased, and when you made the purchase
  • Mobile information, such as phone number, wireless carrier name, date, time, and content of text messages you send to us, and any other mobile information you provide, and any information that be collected by your wireless carrier in accordance with their terms
  • Recruiting information, such as name, contact information, phone number, email address, employment history, education history, resume, job qualifications and work eligibility, reference information (including name and contact details for your references), compensation information, and background check information (subject to applicable law)
  • Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Notice or as otherwise disclosed at the time of collection

Note regarding credit card information. Except as set forth above, we do not collect, receive, or use your credit card information, though a credit card is required to purchase Products. We utilize vendors to process your credit card information to complete your purchases for Products and your choices regarding use of credit card information are described in the section entitled “Your Choices”.

Note regarding our Love Wellness Quiz: Our Site offers a quiz through which certain Products are recommended to you. Quiz results are not attached to your personal information and Love Wellness does not track your quiz responses.

Note regarding your photographs or images: We might receive your photographs or images if you post a photo review, if you email us your photo, if you accepted our request to use your photo from a Third Party Site (defined below), or if the photo is provided to us by a third party. We will never use your photograph without your express permission or when a third party indicates that it has your express permission to share your photograph with us. You may withdraw this consent at any time by emailing us at legal@lovewellness.com or, in the case where we receive your picture through a third party, by contacting the third party and withdrawing your consent, or by changing your privacy settings on the third party website to prohibit us from being able to access the picture. Your provision of any photographs or images is completely optional.

How We Collect Information

Information We Collect from You. We obtain the categories of information listed above in the following ways:

  • When you order products, we will collect personal information necessary to fulfill your order, which may include your first and last name, email and mailing address, phone number, and credit card information to facilitate payment processing
  • If you are a Member when you create an account to log in to our Site, we may collect personal information from you, such as your first and last name, birth date, gender, email and mailing address, phone number, profile picture, your favorite products, interests, and credit card information to facilitate payment processing.
  • If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
  • When you post messages or upload the content within our Site, the information contained in your posting will be stored on our servers and other users will be able to see it.
  • We also collect other types of personal information that you provide to us voluntarily, such as your operating system and version, and other requested information if you contact us via email regarding support for the Services.
  • We may also collect personal information, at other points on our Site that states that personal information is being collected.
  • If you sign up for our text messaging program, cookies may be used to personalize your experience (e.g., send you personalized text messages such as shopping cart reminders), and we will collect personal information from any communications you may send us via text.

Please note that you can choose not to provide us with certain information, but this may limit the features of the LW Properties that you are able to use.

Information Collected via Technology. Please see our Cookie Policy available at https://lovewellness.com/pages/cookies for further details.

  • As you interact with the LW Properties, we may automatically collect technical data about your equipment, browsing actions, and patterns, which may include internet protocol (IP) address, your login data, browser type, and version, time zone setting, and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. We collect this personal information by using cookies, server logs, and other similar technologies. We may also receive this technical data about you if you visit other websites employing our cookies. 
  • We may also use third party tracking services, such as Google Analytics, to track and analyze information from users of the LW Properties.
  • We may permit third party online advertising networks, social media companies, and other third party services, to collect, information about your use of the Service over time so that they may play or display ads that may be relevant to your interests on the LW Properties as well as on other websites or apps, or on other devices, you may use.
  • We collect your unique user identifier and your location through GPS, WiFi, or wireless network triangulation in order to obtain your location for the purposes of providing the LW Properties. We maintain location information only so long as is reasonable to provide the LW Properties and then delete location data tied to your personal information. We may maintain de-identified location data for a longer period of time in order to analyze aggregate trends and metrics. If you want to opt-out of the collection of your location data, please adjust your settings on your mobile device to limit our access to your location data. 
  • Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use, and sale of your personal information and your rights, please use the below links.

Information Collected from Third Party Companies. We may receive personal information about you from companies that assist Love Wellness in providing the LW Properties or companies that offer their products and/or services on our Site. These third party companies may supply us with your personal information. We may add this information to the information we have already collected from you via the LW Properties in order to provide and improve the LW Properties.

Information Collected From You About Others. Users of our Site can invite other people to become Love Wellness members by sending invitation emails via our Site. We store the email addresses that are provided to us and, if they are provided by a Love Wellness member, we will associate those email addresses with such member’s account. We do not currently sell these email addresses or use them to send any other communication besides invitations (unless the email address is used in registration by a new Love Wellness member) but we may do so in the future. Recipients of invitations may unsubscribe by contacting us at contact@lovewellness.com and request that we refrain from sending them emails or to have us delete their information in accordance with this Privacy Notice.

Information You Provide During the Job Application Process. We may also receive information about you if you submit a job application, inquire about opportunities at Love Wellness, provide us your information at a recruiting event, or if we receive information about you from third parties in connection with our recruiting activities (“Recruiting Information”). You are responsible for the Recruiting Information you provide or make available to us and all Recruiting Information you provide must be truthful, accurate, and not misleading in any way. We may collect Recruiting Information through a third party. To the extent you voluntarily provide any sensitive or special categories of information, as may be defined in applicable laws, you explicitly consent to our processing of such information as described in this Privacy Notice. Depending on your region or the region where an opportunity is located, we may be required to process certain sensitive personal information to comply with applicable local law. You are responsible for providing any notices and obtaining any consents necessary for us to collect and use personal information of your references as described in this Privacy Notice.

Referrals

Users may have the opportunity to refer friends or other contacts to us or otherwise provide us personal information of others. You may only submit a referral or otherwise provide us personal information of others if you have permission to provide to us the individual’s personal information and by providing such information you represent and warrant that you have the authority to do so and to permit us and our service providers to use such information in accordance with this Privacy Notice and our Terms of Service.

  1. HOW AND WHY WE USE YOUR INFORMATION

We may use your information, including as contained within your User Content, for the following purposes and as otherwise described in this Privacy Notice or at the time of collection:

To complete transactions. We use your personal information to process transactions including to help you select, purchase, return, and exchange Products, to ship Products, to provide support regarding Orders or inquiries regarding our Products, to help others select Products based on various factors, and to administer our referral and rewards program(s) and to fulfill Subscription.

To operate the LW Properties.  We use your personal information to:

  • provide, operate and improve the LW Properties, including to publish your User Content which will become available to other users of the LW Properties and the internet in general and otherwise use your User Content in accordance with the Terms of Service
  • provide information about the LW Properties
  • communicate with you about the LW Properties, including by sending you announcements, updates, security alerts, and support and administrative messages
  • communicate with you about events or programs in which you participate
  • understand your needs and interests, and personalize your experience with the LW Properties and our communications
  • provide support and maintenance for the LW Properties
  • respond to your requests, questions and feedback
  • fulfill our obligations and enforce rights contained in agreements between you and us
  • display certain of your personal information to other users of the LW Properties as set forth in this Privacy Notice
  • allow you to save, organize, recall, and share Products you’ve selected

To send you marketing and promotional communications.  We may send you marketing communications via different channels as permitted by law, such as through emails and online advertisements which may contain Product recommendations based on Products you viewed. You will have the ability to opt-out of our marketing and promotional communications as described in the sections entitled “Your Choices” and “Text Message Terms”. We may use your personal information to develop our marketing plans and strategies for sending marketing and promotional communications to others.

For research and development.  We may analyze use of the LW Properties to improve them, to develop new websites or Products, and to develop business expansion plans. We may use your User Content for product development purposes such as to create new Products.

To process applications. We may use your personal information to review and evaluate your applications to work with or for us or otherwise respond to you regarding opportunity inquiries.

To display advertisements. We may work with advertising partners to display advertisements on the LW Properties or elsewhere online. These advertisements are delivered by our advertising partners and may be targeted based on your use of the LW Properties or your activity elsewhere online. To learn more about your choices in connection with advertisements, please see “Your Choices” and the subsection “Cookies and browser web storage and targeted  online advertising”.

To comply with law. We may use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety.  We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the LW Properties; (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; and (d) conduct, complete, or respond to audits or audit results. 

With your consent.  In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by applicable law.  

To create anonymous, aggregated or de-identified data.  We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect.  We process personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you.  We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes and as set forth in this Privacy Notice.  

To conduct training. We may use your information to train our personnel and to help develop their skills.

For other business purposes. Subject to this Privacy Notice, we may use your personal information to engage in other legitimate purposes as required or permitted by applicable law.

  1. INFORMATION WE SHARE

We disclose your information as described below and as described elsewhere in this Privacy Notice.

Service Providers. We work closely with third party providers (our "vendors") for a variety of purposes, including assisting us to perform and improve the LW Properties, to deliver your Orders, and to provide advertising and email services. These vendors include hosting companies, payment processors, research companies, marketing providers, customer support providers, communication platforms, and analytics and security providers. These third parties have limited access to your information and may use your information only to perform these tasks on our behalf. We make sure our vendors have contractually agreed to implement technical and organizational measures that are appropriate under this Privacy Notice. As a result of how “sale” may be defined in certain laws, our sharing of your personal information with certain advertising-related service providers may be deemed a “sale.” For details, please see the section “Privacy Notice for California Residents”. We may share demographic information about our users with vendors, but it will be aggregated and de-personalized first. 

The Public. When you post to social media and tag us, other users may see your profile picture, username, your social media post, and any additional content that you submit. In addition, when you provide feedback, we may share that publicly. For example, we may share the feedback you posted on our social media along with your first name and last initial.

Affiliates and Acquisitions. We may share some or all of your personal information with our parent company, subsidiaries, joint ventures, or other companies under common control with us (“Affiliates”), in which case we will require our Affiliates to honor this Privacy Notice. If another company acquires our company, business, or our assets, by way of any transaction including a merger or bankruptcy proceedings, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Notice.

Compliance, Fraud Prevention, and Safety. Regardless of any choices you make regarding your personal information, Love Wellness may disclose personal information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on Love Wellness; (c) to protect or defend the rights or property of Love Wellness or users of the LW Properties; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice or the Terms of Service.

With Your Consent. We may otherwise share your personal information with your consent or pursuant to your instructions.

With Other Users. We may share your personal information as part of the LW Properties’ operation and depending on certain LW Property features you and other users elect to use.

For Other Business Purposes. We may share your personal information for other legitimate purposes as required or permitted by applicable law.

  1. YOUR CHOICES

Choosing not to share your personal information. You may choose not to provide personal information, including when creating and providing User Content. If you choose not to provide personal information (or ask us to delete it), we may not be able to provide you with our Products.  We will tell you what information you must provide to receive the Products and/or to place an Order by designating it as required at the time of collection or through other appropriate means.

Updating your personal information. Much of your information is stored in your Account for as long as your Account is active. You may change or correct the information in your Account by accessing your Account through our Site or by contacting us as set forth below. Only your email address and password are required to have an Account with us.

Opt out of marketing communications.  You may opt out of marketing-related email and text messages by following the opt-out or unsubscribe instructions in the communication, by contacting us as set forth below, or for text messages, as set forth in the Text Message Terms below. If you opt out of marketing communications, you may continue to receive Order, service-related, and other non-marketing emails, including notices of any updates to our Terms of Service or Privacy Notice.

Cookies and browser web storage and targeted online advertising.  We may allow service providers and other third parties to use cookies and similar technologies to track your browsing activity over time and across the LW Properties and third party websites or applications. If business partners collect information about your activities on or through the LW Properties, they may be members of organizations or programs that provide choices to individuals regarding the use of their browsing behavior or mobile application usage for purposes of targeted advertising. For more details, see our Cookies Policy.

Credit Card Information. Our vendors may collect and use your credit card information to complete transactions for Products you purchase. These vendors may save your credit card information for your convenience to ease the purchasing process for subsequent transactions. We do not collect, use, or store your credit card information, except the limited information set forth above. You may be able to configure settings with these vendors to change or remove your saved credit card information in accordance with the terms of those vendors. Please visit their websites for more details.

California consumers may have additional rights as set forth under “Privacy Notice for California Residents” below.

  1. PERSONAL INFORMATION OF CHILDREN AND MINORS

The LW Properties are general audience websites and are not directed to individuals under the age of 18 or who have not reached the age of majority in their jurisdiction (“Minors”), and such individuals are not permitted to use the LW Properties, and we do not intentionally collect personal information from them. If we learn that we have collected personal information of a Minor without the consent of their parent or guardian, we will delete it and terminate any applicable user accounts. If you have determined that we have processed such personal information or have any questions related to our processing of personal information of Minors, please contact us as set forth below.

  1. SECURITY, STORAGE, AND RETENTION

How We Protect Your Information

Love Wellness is committed to protecting the security of your personal information. We implement technical and organizational measures designed to secure personal information. In assessing the appropriate level of security, we take account of the risks that are presented by processing this information, in particular risks from accidental or unlawful destruction loss, alteration, unauthorized disclosure of, or access to personal information we transmit, store or otherwise process. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. 

Where We Are Located

We are based in the United States of America (“USA”). We may process, store, and transfer the personal information we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own. By submitting your personal information or engaging with the LW Properties, you consent to your information being transferred to our systems and facilities, and to the systems and facilities of those third parties with whom we share information, as described in our Privacy Notice. If we do this, we have procedures in place to ensure your data receives the necessary protections. Any transfer of your personal information will follow applicable laws and we will treat the information according to the principles set out in this Privacy Notice.

If you are located outside of the USA and Canada, you may provide us with your email address to be notified when our products are available for purchase in your country. By providing us with your email address, you explicitly consent to such notification and to the transfer of your personal information from the country where you are located to the USA.

Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of providing you the LW Properties, completing transactions for Products with you and supporting prior or contemplated transactions with you, satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. 

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible, securely store it in accordance with this Privacy Notice and cease use of the personal information until deletion is possible.  If we de-identify your personal information (so that it can no longer be associated with you), we may retain this information for longer periods.

  1. SOCIAL COMMERCE AND THIRD PARTY SITES

A “Third Party Site” is a third party site or application where we post content or invite your feedback or participation, including, but not limited to, Twitter, Facebook, Instagram, YouTube, Pinterest, TikTok, YouTube and Google+, or from which we may obtain personal information about you. We work with third parties, including social network sites like Twitter, Facebook, YouTube, Instagram, Pinterest, and Google+, and with application developers who specialize in social commerce so we can connect to your social networks. All of these companies operate Third Party Sites. We provide access to the LW Properties by third parties and business partners so we can generate interest in our Products among members of your social networks and to allow you to share Product interests with friends in your network.

The use of any features made available to you on the LW Properties by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered public information by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. Love Wellness is not responsible for how these third parties may use information collected from or about you so be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. 

We use features on Third Party Sites that allow you to express opinions about our products or purchase our products. Those Third Party Sites may collect or register your views about our Products (including whether you purchased a Product) and make those views available to Love Wellness and on public portions of the Third Party Sites. If you do not wish any of this to happen, you should not express your views about our Products on Third Party Sites and you should review your privacy settings on such Third Party Sites. We are not obligated to display your name or other identifying information, account name, profile photo or other information or content on the LW Properties even if you express an opinion about one of our Products or have consented to our use of such information or content.

Linked Websites

For your convenience, hyperlinks may be posted on the LW Properties that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Notice does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the LW Properties. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy policies of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

  1. PRIVACY NOTICE FOR RESIDENTS OF CALIFORNIA

These additional disclosures apply only to individuals who reside in California. The California Privacy Rights Act (“CPRA”) provides additional data rights, such as the rights to know, delete and correct data, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.

If you are a California resident, the CPRA requires us to disclose the following information with respect to our collection, use and disclosure of personal information: 

  • Categories of personal information Collected: In the preceding 12 months, we have collected the following categories of personal information: identifiers, personal information categories listed in the California Customer Records statutes, commercial information, internet or other similar network activity, and professional or employment-related information. For examples of the personal information we collect, please see “Information We Collect and How We Collect Information” above.
  • Business or Commercial Purpose for Collecting and Using personal information: We collect personal information for the business purposes described in “How and Why We Use Your Information” above.
  • Categories of Sources of personal information: We collect personal information directly from you, automatically, and from other sources, each of which is more particularly described in “Information We Collect and How We Collect Information” above.
  • Categories of personal information Disclosed for a Business or Commercial Purpose: In the preceding 12 months, we have disclosed personal information for business or commercial purposes as described in “Information We Share” above.
  • Categories of Third Parties with whom We Share personal information: We may share your personal information with the third parties as described in “Information We Share” above.
  • Sale of personal information: Love Wellness does not, as a matter of course, “sell” or “share” (as those terms are defined in the CPRA), your personal information.

Right To Know, Correct, And Delete

If you are a California resident, you have the rights to know certain information about our data practices, delete the personal information we have collected from you, and correct certain Personal Information, each as more fully set forth below. In particular, you have the right to request the following from us:

  • The categories of personal information we have collected about you;
  • The categories of sources from which the personal information was collected;
  • The categories of personal information about you we disclosed for a business purpose, sold, or shared, and the categories of third parties to whom the personal information was so disclosed, sold or shared, by category or categories of personal information for each category of third parties or persons to whom the personal information was disclosed, sold, or shared;
  • The categories of third parties to whom the personal information was disclosed for a business purpose, sold, or shared;
  • The business or commercial purpose for collecting, selling, or sharing the personal information;
  • The specific pieces of personal information we have collected about you; and
  • Our personal information retention practices.

You may request deletion of personal information by contacting us and providing the required verification information and other details we need in order to process the request appropriately. We may, to the extent permitted under applicable law and regulations, retain and continue to process data where a CPRA or other exception applies. We will inform you if such an exception applies.

You may request that we correct inaccurate personal information. We may, to the extent permitted under applicable law and regulations, decline to correct data where a CPRA or other exception applies. We will inform you if such an exception applies. We may also elect to delete information instead of correcting it if such deletion does not negatively impact you or you consent to the deletion.

Right To Non-Discrimination and Non-Retaliation

You have the right not to receive discriminatory or retaliatory treatment by us for the exercise of any your rights. If you believe you have received discriminatory or retaliatory treatment by us for exercising your CPRA rights, please contact us.

Right To Opt Out of “Sale” or “Sharing”

We do not as a matter of course “sell” personal information as defined in the CPRA. However, personal information collected on the LW Properties by third parties for purposes of Interest-Based Advertising may be considered "sharing" under the CPRA, and you have the right to opt out. To exercise your opt-out right, use our CCPA Access Request form and follow the steps provided.

Requests

If you are resident of California and wish to exercise any of the rights described above, please visit your Account page on our Site to explore the options available to you, submit a request through our CCPA Access Request form, or if you do not have an account, you require assistance with exercising your rights, or certain functionality is not available, please email us at legal@lovewellness.com. In your request, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

When you submit a request, do not send us, directly or indirectly, any sensitive or special categories of personal information (e.g., social security numbers or other national or state identifiers, health information, biometric data or genetic characteristics, and so on).

We will evaluate and respond to your request to the extent required by law (or in our discretion if not required by law) in the time required by law, and as permitted by our contracts, confidentiality obligations, and applicable laws and regulations. We may not be able to provide all of the information requested or fulfill your request due to certain exceptions enumerated under applicable law. In such a case, you will inform you of the reasons we cannot fulfill all or parts of your request. If the request submission methods above do not enable you to submit your request, please contact us as set forth below and specify which right you wish to exercise.

California “Shine The Light” Law

If you are a customer in California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information as defined by California’s “Shine the Light” law with third parties and/or affiliates for their own direct marketing purposes. To receive this information, send us a request at the address set forth below. Requests must include “California Shine the Light Privacy Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we may provide this information in a standardized format that is not specific to you and is not required to respond to requests made by means other than through the provided e-mail address or mail address.

Non-Discrimination

California consumers have the right not to receive discriminatory treatment for exercising any of the privacy rights conferred by the CPRA, except as permitted under the CPRA. If you believe you have received discriminatory treatment for exercising your CPRA privacy rights, please contact us.

  1. PRIVACY NOTICE FOR RESIDENTS OF CANADA

If you are a resident of Canada and wish to exercise your rights of data rectification, data portability, and data access, please visit your Account page on your Site to explore the options available to you, submit a request through our PIPEDA Access Request form, or if you do not have an account, you require assistance with exercising your rights, or certain functionality is not available, please email us at legal@lovewellness.com. In your request, please specify which right you are seeking to exercise and the scope of the request. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your request. You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

  1. TEXT MESSAGE TERMS

Please see the section entitled “Love Wellness Text Message Marketing” in our Terms of Service for details on SMS/text messaging.

  1. CHANGES TO THIS PRIVACY NOTICE

This Privacy Notice will change over time, for example to comply with legal requirements or to meet changing business needs. The most up-to-date version can be found on this webpage and the “Last Updated” date below will reflect when the current version was posted. In case there is an important change that we want to highlight to you, we will also inform you in another appropriate way if and as required by law (for example via a notice or banner on our Site or via email to you).

  1. CONTACT

Love Wellness welcomes your comments or questions regarding this Privacy Notice. Love Wellness can be reached by e-mail to legal@lovewellness.com or by mail to Ogilvie Brands, Inc., One World Trade Center, Suite 8500, New York, New York 10007 USA.



Last Updated: February 2024